Step 1: Personal Consultation
We start with an in-home consultation. We will discuss your project in detail with you. We will explain the different products available, design options and specific ideas to achieve your goals. We will listen to you and work with you to make sure the process is pleasurable and the outcome exceeds your expectations. At the end of this consultation you’ll receive an estimate of the job.
Step 2: Choose the Material
Granite is an example of an igneous rock, meaning rock that forms when molten rock, or magma, cools near the surface of the earth. The very nature of granite gives characteristics which make it a popular choice for most projects these days. It is durable, long lasting, heat resistant (450.00 degrees f), virtually scratch resistant. It is available in a variety of colors and patterns. It is ideal for kitchens, bars, vanities, and outdoor kitchens.
Marble is a type of metamorphic rock which is characterized by swirls of color from impurities and the ability to take a very high polish. This stone has been used for thousands of years in art and architecture, and it continues to be very popular today in applications ranging from garden stones to mantles. True marble comes from limestone or dolomite. Marble often has no clearly discernible grain, and it is typically streaked with veins and clouds of impurity which vary widely in color. When cut into slabs, these impurities can create striking and fanciful designs. It is ideal for bathrooms, vanities, floors, walls, and windowsills.
Quartz is one of the most common minerals on the face of the Earth and when combined with resin and pigments in a process that binds the material; it becomes known as "Engineered Stone". One of the more notable advantages of using quartz countertops includes their high resistance to damage. Because the finished product has a very uniform surface, it is quite impervious to stains, scratches, cracks, and dents. This feature makes the countertops very strong and durable, that needs very little maintenance. Direct heat (above 480 degrees f) can damage and discolor it.
The three materials listed above are the most commonly used but there are other products available as well: Concrete, Soapstone, Recycled Glass, Laminate, Wood and Ceramic tile.
While the choices can be overwhelming, our goal in the consultation process is to help you decide which product will work best for your project. If you desire, we'll assist you when you are ready to pick out the material for your project. Once you have picked out the material we will need a 50% deposit to order it and have it tagged for your specific project.
Step 3: Choose Your Edge
Step 4: Measuring and Templating
This is one of the most important steps in the process and we want you to be present for this critical step. Our Template Manager will visit the project site. He will take measurements, create a template and make notations and comments on the specifics of the job. A sales order along with terms and conditions will be given to you for final approval and signature. The template is then handed over to the fabrication department.
A staff member will call to schedule an installation date – installation takes approximately 5-7 days after the template has been completed. The next time you see us will be on installation day!
Step 5: Installation Day
A staff member from our office will call a day before to confirm the time our installation crew will arrive at the project site. Upon completion of the installation of your granite or marble final payment is also due.
Step 6: Follow-Up
The next day a staff member from our office will contact you to ensure you are 100% satisfied.
Our goal is complete customer satisfaction.